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How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon of Directly episode artwork

EPISODE · Nov 3, 2019 · 37 MIN

How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon of Directly

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon, CEO and co-founder of Directly, a leader in customer support automation that works with enterprise companies to launch and train virtual agents that double their automation rate. Antony joins me today to talk about asynchronous messaging, conversational interfaces, AI and expert networks.

Episode metadata supplied by the publisher feed · Published Nov 3, 2019

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How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon of Directly

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