EPISODE · Jan 17, 2017 · 40 MIN
How Volkswagen is leading Customer Experience, With Jason Bradshaw - CB035
from The Chief Customer Officer Human Duct Tape Show
Jason Bradshaw is the senior leader for customer experience, the same level as a chief customer Officer for Volkswagen Group Australia. The hiring process for his role was quite thorough, he had to present a proposal for his first 90 days in the role. And importantly he went through a very extensive set of interviews with every level of leadership he would be working with.
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How Volkswagen is leading Customer Experience, With Jason Bradshaw - CB035
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