How Volunteering Builds Better Hospitality Leaders - David Mariotti

David Mariotti is a veteran hospitality leader with experience including roles as GM, area GM, and VP of Operations at Remington Hospitality, managing properties like One Ocean Resort & Spa in Atlantic Beach, Florida.Recently, David began volunteering at the Gabriel House of Care, a nonprofit hospitality house on the Mayo Clinic campus in Jacksonville, Florida, that provides affordable lodging to organ transplant and cancer patients and their caregivers.In this conversation, David shares how volunteering has reconnected him to the core of hospitality, what hotel leaders can learn from serving in unfamiliar environments, and practical ways to build volunteering into your team's culture, including the "care committee" model he used at his resort.Topics covered:Operating a hotel during COVID with a team of eightGrowing up in his father's laundry and dry cleaning business in St. AugustineThe story of the Gabriel House of Care and Jorge Bacardi's double lung transplantHow slowing down and connecting with vulnerable guests builds hospitality skillsThe care committee model for property-level community involvementHosting surf camps, 5Ks, and serving meals as team volunteeringResources mentioned:Gabriel House of CareHealthcare Hospitality Network (100+ hospitality houses across North America)Jon Gordon's books: The Power of Positive Leadership, The Power of a Positive Team, Seven Commitments of a Great Team, The Energy Bus, Difficult Conversations Don't Have to Be DifficultRonald McDonald HouseHEAL (Healing Every Autistic Life)Connect with David Mariotti: LinkedIn A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands