How Wayfair uses AI to continuously improve customer experience with Fiona Tan

Send us Fan MailFurniture retailer Wayfair is known for creating market-leading experiences. Arun Shastri and Gopi Vikranth talk with Chief Technology Officer Fiona Tan about how Wayfair is integrating AI to personalize the shopping experience from online to in person. Find out what she’s learned during Wayfair’s AI and machine learning journey.  Highlights include:Why the supply chain is a critical factor in successfully powering online shoppingThe importance of knowing where to keep the “human in the loop” and where to take risksHow AI might power tech transformation in the future and the big problems it could help solve