How We Are Upgrading Our Hotel Tech To Delight Our Guests - Dina Belon, Staypineapple Hotels

Dina Belon is President at Staypineapple Hotels. In this episode, she shares her insights and experiences on how Staypineapple is updating and improving its technology to empower its teams and enhance guest experiences.You will learn about:The Importance of Technology in Guest Services: Discover why Staypineapple is committed to a tech-forward approach behind the scenes while maintaining personal guest interactions.Selecting the Right Tech Stack: Understand the rigorous selection process Staypineapple used to choose their new PMS (Mews), CRM (Thynk), and housekeeping optimization tool (Optii).Guest-Centric Approach: Learn how Staypineapple places the guest at the center of their operations and how their technology choices reflect this philosophy.Implementation Strategies: Gain insights into the challenges and best practices of implementing new technology systems across multiple hotel properties.Feedback and Adaptation: Hear how Staypineapple values frontline team feedback in their tech implementation and the importance of adapting based on real-world usage.No time to listen? Get the top insights and practical takeaways here by email.Whether you're a hospitality professional, tech enthusiast, or just curious about the intersection of service and technology, this episode offers a wealth of knowledge on how to upgrade and implement new systems in a guest-centric business successfully.  A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands