How We Erased an $80,000 Medical Bill | Todd Archer, Concierge TPA

In this episode of Care Beyond Code, we sit down with Todd Archer, President of Concierge TPA (CTPA), to discuss how technology is injecting more humanity into healthcare administration. We explore how his team leverages hospital bill reviews and the 501(r) tax code to assist vulnerable members on limited benefit plans.What you’ll learn:-- How a life-changing wrist surgery bill was successfully reduced to zero.-- The unique financial challenges faced by workers with limited or no benefits.-- How modern technology connects electronic medical records to hidden financial assistance.-- The future of on-demand communication and AI in the health insurance space.If you found this story inspiring, be sure to subscribe to our channel for more examples of care above and beyond the code!00:00 Introduction to Care Beyond Code01:19 Meet Todd Archer and Concierge02:10 Serving the Underserved04:08 Traditional TPA Practices06:26 Setting the Stage for an $80k Bill08:20 Understanding Hospital Bill Reviews09:15 The Power of Section 501(r)11:54 Erasing an $80,000 Debt13:08 Automating Patient Outreach15:27 Leveraging Electronic Medical Records19:08 The Human Impact of Zero Debt20:56 Navigating Hospital Relationships23:51 The Future of AI in Insurance26:07 Keeping the Human TouchLearn more about VBA's solutions for TPAs and health plans at vbasoftware.com. Don't forget to subscribe for more insights into the future of healthcare tech.