How We Use Technology Matters: Beti Cung with CSAA

We have a great show this week with Beti Cung, Director of Innovation Labs at CSAA Insurance Group. Beti talks about the great work they have been doing at the Innovation Labs, how they pick their projects, and a few concrete examples of work they are currently doing. Beti discusses how a lot of insurers are using technology to save time and money, but the challenges we must be aware of when working with AI. Beti's job is to help make the exciting new developments also become realistic and practical.

What You'll Hear In This Episode:

• How do Beti and her team at CSAA determine the projects they are working on?

• What is Beti's true north when approaching a new technology?

• What is the typical length of a project?

• How does CSAA engage the underwriters and heads of business in a way that keeps their excitement yet also provides value?

• What should we know for the future about the exponential growth of the cyber insurance market?

• Beti and her team are always curious and continue to consistently ask the right questions to gather the right data.

• Beti shares examples of projects where they made sure they have enough data, and the right applications of how we use technology.

• What are the steps Beti and her team take when taking on a new experiment?

Mentioned:

Beti Cung

CSAA Insurance

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