How well do you know your rights as an online shopper?

What this episode covers

Here’s Janet’s question to me: “I bought a pair of trainers on an online sale about 5 days ago. On delivery day I tried on and them to be too tight across my foot. I have been told I can’t return them because they were a sale item. I'm very unhappy about this and would like a full refund from the company. I don't think that this is the way to treat a return customer.” Is she entitled to one? Gold star if you said yes. Thanks to the Electronic Communications and Transactions Act you are legally entitled to return something you bought online with a week of delivery for a refund – regardless of whether they were bought online or not. The only catch is that you have to bear the cost of sending the goods back - unless the retailer chooses to absorb that cost.

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This episode was published on June 26, 2026.

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Here’s Janet’s question to me: “I bought a pair of trainers on an online sale about 5 days ago. On delivery day I tried on and them to be too tight across my foot. I have been told I can’t return them because they were a sale item. I'm very...

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