How XCALLY Is Making AI Work in the Real World of CX

In this CX Today exclusive, Giuseppe Careri, Chief Technology Officer at XCALLY sits down with Deputy Editor Rhys Fisher, to explore the real-world impact of AI in customer service and experience. Careri, shares how the company blends automation with a human touch to maximize the potential of AI in the customer experience sector. With 14+ years of hands-on development experience at XCALLY, Giuseppe offers a deep dive into the practical applications of AI – from voice bots and sentiment analysis to agent assist tools. If you’re curious about how AI can streamline CX operations without losing that critical human element, this conversation is a must-watch. AI is everywhere in CX – but is it actually making things better? In this conversation, Careri shares how his team is striking the balance between smart automation and meaningful human interaction.