How Your Service Delivery and Communications Impact Success; with Rob Drummond & Rashid Kotwal - #8

Welcome to episode 8 of the Six Star Business Podcast!In this episode we are talking to Rob from the UK, an experienced Google Ads consultant and copywriter who has done all aspects of marketing over the years, who ended up focussing on what he believed was the most critical element of engaging your audience: creating stories.  Alongside him we have Rashid, originally a business coach turned marketing and sales guru from Australia who now focusses on helping businesses to reduce their sales cycles down and make a seemingly complex sales process more simple.In this fascinating conversation we cover many topics:09:05 Rob’s experience with tradespeople who truly don’t care about 5 star reviews, and left a lot to be desired in terms of the customer experience11:00 What Rashid believes is an acceptable level of delivery12:00 Rashid’s favourite saying 15:00 How you need to communicate as a 5 star or 6 star rated business20:08 Rob brings up the ‘C’ word28:15 Why maintaining service standards alone isn’t enough36:20 Rashid explains how a McDonalds can deliver a 6 Star review and experience, every timePlus, Rob brings us home with how the Merriam Webster dictionary describes “client”:https://www.merriam-webster.com/dictionary/clientDefinition of client1: one that is under the protection of anotherFood for thought indeed.Enjoy!Here is some information on both guests and where you can find them:Rob DrummondCEO and Founder, Story CopywritersI'm the founder of Story Copywriters: I teach email marketers how to write authentic stories that sell.I'm the author of Simple Story Selling, which explains how to tell authentic, engaging stories in your emails, Facebook Ads and other marketing. Available from Amazon in print and Kindle formats.LinkedIn: https://www.linkedin.com/in/rob-drummond-a88a8443/W: mazemastery.com W: storycopywriters.com Rashid KotwalRevealed ResourcesWe help smart business owners achieve commercial successMob: +61 414 913334E: [email protected]: http://www.revealedresources.comLinkedin: http://au.linkedin.com/in/rashidkotwal The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews.  We are connecting and collaborating, and healing businesses and the world as we do it.If you'd like to get in touch please contact us at [email protected] hosts,Aveline & PeteThe purpose of the Mission Activated podcast is to inspire people with the stories of people who are activated on their mission, and are living a life of purpose, passion and alignment. Being in business is not just about money: it's about bringing our genius and our gifts to the world to impact others. If you'd like to get in touch please contact us at [email protected]