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#HRTechChat: Michelle Randall, Chief Marketing Officer at Playvox episode artwork

EPISODE · Jul 19, 2023 · 29 MIN

#HRTechChat: Michelle Randall, Chief Marketing Officer at Playvox

from 3Sixty Insights HRTechChat · host WRKdefined Podcast Network

This episode of the #HRTechChat video podcast welcomes Playvox Chief Marketing Officer Michelle Randall. The sole focus of Playvox's cloud software for human capital management for is the call center industry. When it comes to workforce management, especially scheduling, call centers are complex, challenging. Plus, everything we hear about the importance of the employee experiences is magnified at call centers. And everything we know about the impact of a positive employee experience on the customer experience is amplified at call centers. Deploy technology capable of improving agents' quality of work-life balance, their employee wellbeing, and customers will have those positive experiences when they need it the most: when they get in touch with the call center. Michelle dives into the particulars, and I highly recommend tuning in.

Episode metadata supplied by the publisher feed · Published Jul 19, 2023

What this episode covers

This episode of the #HRTechChat video podcast welcomes Playvox Chief Marketing Officer Michelle Randall. The sole focus of Playvox's cloud software for human capital management for is the call center industry. When it comes to workforce management, especially scheduling, call centers are complex, challenging. Plus, everything we hear about the importance of the employee experiences is magnified at call centers. And everything we know about the impact of a positive employee experience on the customer experience is amplified at call centers. Deploy technology capable of improving agents' quality of work-life balance, their employee wellbeing, and customers will have those positive experiences when they need it the most: when they get in touch with the call center. Michelle dives into the particulars, and I highly recommend tuning in.

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#HRTechChat: Michelle Randall, Chief Marketing Officer at Playvox

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Frequently Asked Questions

How long is this episode of 3Sixty Insights HRTechChat?

This episode is 29 minutes long.

When was this 3Sixty Insights HRTechChat episode published?

This episode was published on July 19, 2023.

What is this episode about?

This episode of the #HRTechChat video podcast welcomes Playvox Chief Marketing Officer Michelle Randall. The sole focus of Playvox's cloud software for human capital management for is the call center industry. When it comes to workforce management,...

Can I download this 3Sixty Insights HRTechChat episode?

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