Hst 13. Communiceren - met (gebruiks)onderzoeker Maike Klip

from Hoe Makkelijk Kun Je Het Maken? - De Podcast · host Jasper van Kuijk en Ianus Keller

Gebruiksinzichten zijn goud waard, maar alleen als ze landen bij je team en organisatie. In deze aflevering ontdek je hoe je onderzoeksresultaten effectief communiceert, met hulp van rijke verhalen, slim gekozen materiaal en het BEEB-model (Begrip, Erkenning, Empathie en Betrokkenheid).We spreken met gebruiksonderzoeker en -strateeg Maike Klip (o.a. CJIB, DUO, de Nationale Ombudsman en TU Delft) over haar ervaringen in de praktijk én haar onderzoek naar overheidsdiensten die goed zijn voor mensen.Lees/kijk meer:Klipklaar.nl, het weblog van Maike, inmiddels vooral over haar promotieonderzoek.Maike's project De Begripvolle Ambtenaar, waarin ze naar aanleiding van portretfoto's die ze van ambtenaren maakte ze interviewde over hun professionele dilemma's.Filmpje over de ontwikkeling van de Coronamelder App, waarin veel aandacht was voor gebruiksonderzoek.Foto's van Maike's touwexperiment ('Hoe verbonden voel jij je met de overheid?') bij de WdkA.

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This episode was published on April 29, 2025.

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