HTH0024 - By Accidentally Good Enough

Windows Admin Center corrections, Win7 being actively exploited, Robocopy is amazing, ITSM/ITIL escalation tips and tricks for Tier 1/2/3, and more! Extended show notes available at https://hthpc.com/shownotes/HTH0024.html Boot up     WAC Corrections from HTH0020:     You can successfully add a group to the local administrators now it seems. When adding a user, enter the group in the syntax of "domainname\groupname"     Shared Connections pane now loads in Firefox it seems.     Salty Teams Logs     Patch KeePassRPC again - for additional protections (not as urgent)     FBI: Get off Windows 7 - Exploits being used in the wild     ...But who cares because there's Vulnerabilities Inside ™     Maybe Apple knew this in advance and that's why they're moving to ARM…     Discussion: Intel has really fallen behind in terms of progress     MS has had enough of the App Store rules - xCloud has been denied I <3 Robocopy     Differentials     Retries     Works over spotty VPNs     Logging     Multithread options     The /mir switch     robocopy "C:\myfolder\thingtocopy" "D:\destfolder\thingtocopy" /mir /eta     Why isn't this just default in the GUI? PowerToys?     The Color Picker tool was recently added, so why not this too? ITSM Escalation Do's and Don'ts:     Don't:     Escalate with no details     Leave Illegible notes     Leave too many useless notes (verbosity/extracurriculars/chat logs)     Promise impossible things to the customer     Escalate to a more expensive team if you can help it - "Minimize overall cost of support by resolving most issues with less costly resources and automation and filtering only the more complex issues to more expensive, less available support resources"     Tie up Tier 3 IT and prevent them from working on capital projects/etc.     Do:     Ask the dumb questions, no matter how dumb     Do the dumb things: Check the network, ping things     Take screenshots     Google it     If you think it might need approval, seek it out     Look good for promotion opportunities     Check AD (you probably have read access), pull logs That Is Accurate     "ALASKA" is the only geographical state whose name can be typed on the keyboard using only one row. Not accurate for AZERTY or DVORAK though. Ask the Stiffs: Question of the Week     How do you organize your piles and piles of emails?     CORRECTION: Exchange Rules Quota range is 32KB to 256KB     Gmail labels vs Outlook categories vs Folders     It's too bad Microsoft doesn't consistently support categories