Hugo Garcia on Restoration Success, Empathy, and Building a Community in Business

Katherine Martin-Fisher converses with Hugo Fernandez Garcia about his career journey and insights into the restoration industry. They discuss the importance of quick action in property damage scenarios and Hugo's transition from AT&T to restoration. The episode delves into business challenges, balancing empathy with professionalism, and early life influences on Hugo's career. They explore the significance of building a community, avoiding common industry mistakes, and educating clients on insurance matters. Hugo emphasizes the importance of branding and a personal touch in business.