Human-Centered AI & Governance in Action with Chief AI Officer at TRS New York City Ericc Diaz

 How can organizations use AI to elevate people, not eliminate them?    In this episode of Lenovo’s Work Reborn podcast, host Rita Richa speaks with Ericc Diaz, Chief AI Officer at the Teachers’ Retirement System of New York City (TRSNYC). Ericc shares how his organization is using AI to streamline internal processes, improve service delivery, and empower employees through education and participation.    He discusses why data governance, context engineering, and human-in-the-loop design are critical to successful AI adoption. From launching an internal AI assistant (“ChatTRS”) to building an executive strategy committee for oversight, Ericc reveals how the public sector can lead with transparency, collaboration, and trust.    For leaders, IT professionals, and innovators alike, this conversation delivers practical guidance on how to make AI work for people, not around them.    🎧 Subscribe to the Work Reborn series for more insights from leaders shaping a human-centered, AI-powered future of work.