Human-Centered AI: Reimagining Work, HR, and Trust

In this episode, host Shawna Gee and guest Matt Burns explore how AI is reshaping HR, workforce trends, and organizational leadership across Canada. They discuss human-centered AI, the rise of "shadow HR," the need for cross-functional governance, and how AI agents can break silos and turbocharge productivity. Key takeaways include the importance of critical thinking and prompt skills, measurement and storytelling with data, thoughtful change management, and designing talent-centric workplaces that balance productivity with employee well-being. Copyright © 2026 ADP, Inc. All rights reserved. This content may not be distributed, reproduced, modified, sold or used without the written permission of ADP. The information is provided "as is" without any expressed or implied warranty, is based on generally accepted HR practices and is advisory in nature. This content is provided with the understanding that neither the presenters nor the writers are rendering legal advice or other professional services. Employers are encouraged to consult with legal counsel for advice regarding their organization's compliance with applicable laws. This material is current as of the date of this episode (March 31, 2026).