Human-Centered Innovation with IT Director at Crawford & Company, Mollie Brentnall

How can AI make work more human?In this episode of Lenovo’s Work Reborn podcast, host Rita Richa speaks with Mollie Brentnall, UK & Ireland IT Director at Crawford & Company, about how her team is modernizing insurance operations through a people-first approach to AI.Mollie shares how her company is using technology to automate repetitive tasks, accelerate claims handling, and make space for human connection where it matters most. She also discusses how accessibility tools and flexible learning options are helping neurodiverse employees thrive.🎧 Discover how empathy, innovation, and automation are shaping a workplace where people and technology move forward together.