Human-Centered Pressure: The IDEO U Framework | Ep #97

Zoran introduces the IDEO U framework for Human-Centered Service Design. This episode breaks down "Moments that Matter" and Journey Mapping, showing leaders how to design out friction and optimize "peaks" to protect their team's most valuable resource: grit. 🎙️ Built for Pressure is a short-form podcast for high performers, leaders, and decision-makers who thrive under pressure. Hosted and produced by Zoran Stojković. 🔗 Learn more: www.kizo.ca 📩 Contact: [email protected] 📱 Follow on LinkedIn: https://www.linkedin.com/in/zoranstojkovic/ 🎧 Subscribe for more episodes on your favorite podcast platform.