Humanizing Affordability Episode 3: The Frontline Difference

Affordability isn’t somebody else’s problem. In Episode 3 of Humanizing Affordability, Jason Rodriguez sits down with Vanessa Edmonds, Gretchen Stanford and Chris Hilborne of Utility 2030 to explore how utilities can put people back at the center of transformation. From reducing friction in assistance programs and empowering frontline employees to rebuilding customer trust and rethinking how investment decisions are made, the conversation asks a critical question: can the people we serve afford the future we’re building?