Leading People in an AI Driven World

In this episode of Behind the Boardroom, host Jason Cooper welcomes back globally recognized sales leadership authority Keith Rosen for an insightful conversation about humanizing leadership in the modern business era. Drawing from his latest book, *Crucial Coaching Conversations*, Rosen breaks down how managers must shift from simply managing activity to adopting coaching as a language of intentional communication. The discussion navigates the fast-paced evolution of AI and technology, emphasizing that while tools can surface performance data, they lack the "heart" and empathy required to truly connect and mitigate employee fear. Key takeaways from the episode include exploring the "art of enrollment" to align personal priorities with business objectives, understanding how to coach through mindset assumptions rather than managing future-based fears, moving away from the toxic habit of being a "chief problem solver" to scale team independence, and implementing a holistic 360-degree coaching culture where everyone—from the CEO down to cross-functional peers—remains coachable.