Humanizing Tech: Crafting Genuine Connections in CX

Welcome to Strategy for Breakfast! The podcast about real business challenges based on real business conversations. In this episode, we take a deep dive into human contact, and it impact on customer experience in the age of AI. And for all of that we welcome our guest the Vice President of Client Services at CORT, Angelique Lofton. Are we losing the human connection in the age AI?  Let us know what you think of this episode at [email protected]  Discussion points  In the age of AI, how to keep it human when it comes to CXLessons learned from the pandemic about human connectionsLeading organizational change – people and technologyFinding the balance between leveraging tech for efficiency but preserving unique human qualities Get in touch  Connect with our guest Angelique LoftonConnect with host Tim CassidyOr email [email protected]    Resources mentioned in this episode  GDS Group – Meet the Boss roundtables GDS Group – Summits If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group