Humanizing the Customer Journey
Episode 44 of the Expert Insights podcast, hosted by Total Expert, titled "Humanizing the Customer Journey" was published on December 11, 2018 and runs 11 minutes.
December 11, 2018 ·11m · Expert Insights
Summary
Technology plays a huge role for businesses and consumers today. As technology - and people - become more sophisticated, it's important to understand the importance of humanization in the customer journey. Joe Welu explains how simple this seemingly complex concept is for banks, lenders and financial services.
Episode Description
Technology plays a huge role for businesses and consumers today. As technology - and people - become more sophisticated, it's important to understand the importance of humanization in the customer journey. Joe Welu explains how simple this seemingly complex concept is for banks, lenders and financial services.