Humans and AI Bots Blur in the World's Call Center Capital

from Big Take · host Bloomberg and iHeartPodcasts

Call centers in the Philippines, the world’s second-biggest outsourcing center after India, are embracing artificial intelligence - and it’s radically changing what it looks and sounds like to work there. On today's Big Take Asia Podcast, host Rebecca Choong Wilkins demos the Sanas AI app and talks to Bloomberg's Saritha Rai about the industry's rapid transition and what it might mean for workers around the world. Read more: The World's Call Center Capital Is Gripped by AI Fever — and FearSee omnystudio.com/listener for privacy information.

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This episode was published on August 27, 2024.

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