Humans in the Hot Seat: Travel Advisor Natalia Yepes on Preparing for (and Handling) a Crisis

 Hey everyone, it's Emma Weissmann, the host of Humans in the Hot Seat, a spinoff series from Humans of Travel. This Hot Seat episode features travel advisor Natalia Yepes, owner of Adventuresque Travel Boutique. As a former flight attendant for both American Airlines and United Airlines, Yepes is skilled in the art of handling difficult, sometimes dangerous situations, and navigating through them with ease and a sense of calm.  During this episode, she shares how her training has translated to her role as a travel advisor, and offers advice to fellow agents on how to manage their own crises in business. This episode is sponsored by the AmaWaterways. RESOURCES MENTIONED IN THIS EPISODE Future Leaders in Travel Yepes on Instagram Adventuresque Travel Boutique  ABOUT YOUR HOST  Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum.  ABOUT THE SHOW  TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.