Humans in the Loop: Foot Locker’s Approach to Quality, Innovation, and AI

In this episode of the Infosys Knowledge Institute podcast, Samad Masood speaks with Sunita McCoy, Global Leader for Platform Quality Engineering, Observability, and DevX at Foot Locker. They explore how enterprises can balance innovation and governance, embed quality early in software development, and foster cultures of psychological safety and continuous learning. Sunita shares lessons on leveraging observability and running AI experiments in testing, highlighting the human factor as central to scaling transformation in the AI era.