Humans WILL Game: Why You Need Process Engineering

Create a scoring system for anything--production, sales, whatever--and people WILL game it so they are shown in the best possible light and given the most results. Jason Kanigan shares a deep level example of gaming piecework production and rewards in a factory to demonstrate. Do not think because you hired nice people that they aren't gaming the system. And don't blame them, either: you set the rules. They're just doing what humans--what you--would do. Cold Star Technologies has, in the course of investigating and documenting processes, uncovered many scams, misrepresentations, and cases of outright theft in client organizations. Do not believe you are immune. Humans WILL game.