I Couldn't Get The Pills Even Though They Had Them | Episode 506 episode artwork

EPISODE · May 20, 2026 · 30 MIN

I Couldn't Get The Pills Even Though They Had Them | Episode 506

from Voices for Voices® · host Founder of Voices for Voices®, Justin Alan Hayes

A prescription can be sitting at the pharmacy, but still be out of reach. I’m Justin Alan Hayes, and I’m putting a spotlight on what happens when prior authorization, insurance approval, and pharmacy systems collide and the patient pays the price, sometimes with their mental health.I walk you through a real timeline: the missing prior authorization notice that should have hit my prescriber immediately, the multi day delay that follows, and the moment CVS tells me my medication is “ready” for $372. After the form is finally approved, the price changes to $90, but the process somehow gets slower, not faster. Then comes the part that makes no sense: the system acts like the medication needs to be reordered even though it was already there when the cash price applied. That’s not just frustrating, it’s dangerous when the medication is meant to be taken daily and anxiety is already high.We also dig into the practical issues people run into every day: generic vs name brand choices, confusing automated phone updates, inventory and billing mismatches, and the way patients are forced to be the middleman between insurance companies and pharmacies. I share why this kind of administrative red tape can push people who are already struggling to a breaking point, and why healthcare accountability has to include the systems and policies that create these delays.If you’ve ever battled prescription coverage, prior authorization, or pharmacy delays, you’re not alone. Subscribe, share this with someone who needs it, and leave a review so more people can find Voices for Voices and feel supported.*Donate Today: LoveVoices.org, CashApp and Venmo**Find our book here:Amazon: https://voices-for-voices.org/3ZhJ6AWPublisher: https://voices-for-voices.org/3LKL1uN***Website: https://voices-for-voices.org/4byLXgbInstagram: @voicesforvoicesTikTok: @voices_for_voicesFacebook: Voices for Voices*Voices for Voices is a 501c3 nonprofit charity. All donations are 100% tax deductible.Chapter Markers0:00 Welcome And The Mission1:49 The Prior Authorization Breakdown8:20 CVS Pricing Shock And Confusion14:40 Out Of Stock Vs Reality20:14 When Delays Put Lives At Risk26:00 Accountability And A Better System29:23 Final Thoughts And How To Help#PharmacyIssues #MedicalEthics #HealthcareAccess #PrescriptionRefusal #PatientRights #PharmacyStories #HealthcareChallenges #PatientAdvocacy #cvspharmacy #justiceforjustin #justiceforvoicesforvoicestiktok #VoicesforVoices #help3billion #TikTok #Instagram #truth #Jesusaire #VoiceForChange #HealingTogether #Episode506Support the show

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A prescription can be sitting at the pharmacy, but still be out of reach. I’m Justin Alan Hayes, and I’m putting a spotlight on what happens when prior authorization, insurance approval, and pharmacy systems collide and the patient pays the price, sometimes with their mental health. I walk you through a real timeline: the missing prior authorization notice that should have hit my prescriber immediately, the multi day delay that follows, and the moment CVS tells me my medication is “ready” fo...

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I Couldn't Get The Pills Even Though They Had Them | Episode 506

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