I didn't even know we had a Customer Success team... The View from Professional Services

In this lively episode, Valerio and I welcome John Tait as our guest. John has worked extensively in the world of Professional Services, which has given him a unique outsider's perspective on how software was shipped before and after the world of SaaS, as well as the growth of Customer Success teams in the last 10-15 years.

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This episode was published on January 12, 2022.

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