I Left My Heart - and Wallet, iPhone and Sanity - in San Francisco

Joe D’Allesandro, director of S.F. Travel, took City Hall to task a year ago for doing so little to improve safety and quality-of-life on the city’s streets. Between poop, needles, tent camps and car break-ins, tourists are often shocked and disgusted and vow to never return. And that’s a problem for a city that relies on tourism. We’re talking to him again to see what, if anything, has changed and what tourists are saying now. Learn more about your ad choices. Visit megaphone.fm/adchoices