'I struggle with why one would want to wait' on virtual assistants

Dek: Zach Gipson, chief innovation officer at USAA, acknowledges that chatbot technology today lacks the intelligence to have natural conversations about money. But he doesn't understand some companies' hesitancy to try the technology. "Why would you want to wait to start learning from your customers?" he said.

Episode metadata supplied by the publisher feed · Published Jun 23, 2018

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'I struggle with why one would want to wait' on virtual assistants

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