Ian McGarrigle 'The Future of Retail'

Series TwoThis episode of #TheNewAbnormal is a masterclass in retail c/o a renowned specialist. Ian McGarrigle, an ex-senior retail journalist and Parter at Bell Pottinger, is Chairman of the World Retail Congress, the major annual event that attracts personnel from throughout the retail sector, on a truly global basis. In this interview, Ian discusses the key issue impacting retail, namely the game-changing macro issue of the global pandemic. But he also explains more specific ones such as why the theme of this year's congress, alongside subjects such as trust, relevance, experience, NextGen technology, sustainability, purpose, and design. Finally, he talks in detail about the need for reinvention in these 'disruptive times'. So, I hope you enjoy your coffee while listening! (Talking of which, you can buy me one here if you like: https://ko-fi.com/thenewabnormal).