ID.me and VA Challenges for Veterans

Caroline Haskins, a reporter for Business Insider, talks about the challenges ID.me is having for some veterans seeking benefits from VA. ID.me is a verification software that requires numerous steps and questions to confirm identification. It was started by an Army Ranger, but as it continues to scale up, problems are popping up. Caroline talks about complaints filed from older or infirm veterans who can't use the technology or face technology challenges. Reports of people not receiving their benefits is discussed by Haskins with host Jim Fausone.