If you want to improve your B2B customer experience, manage customer distress - Interview with Robert C. Johnson of TeamSupport

If you want to improve your B2B customer experience, manage customer distress - Interview with Robert C. Johnson, the co-founder and CEO of TeamSupport.com, a cloud-based, B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. Robert joins me today to talk about the difference between B2B and B2C customer experience, the Customer Distress Index (CDI) and what B2B companies should be doing differently to improve their customer experience.