If Your Governance Is Weak, AI Will Accelerate the Confusion with Hana Prooij

In this episode, Sam Lewis speaks with Hana Prooij, Business Process Management and Transformation Leader, formerly Head of Business Management Systems at Versuni, the global home appliances business behind some of the world's most recognised consumer brands.Hana spent over four years at Versuni, leading the design and implementation of the business management system through one of the most demanding periods the organisation faced, a full carve-out from a major multinational group, combined with an end-to-end S/4HANA deployment. Before that, she built her expertise across medical devices and consumer goods at Philips, working at the intersection of quality, process and organisational change.This is a grounded and honest conversation about what it actually takes to build a process and quality management system that the business genuinely uses.They discuss:Why Hana did not set out to work in process management and how she ended up there through a consistent pull towards reducing friction between smart people who were misalignedWhat quality management actually means in a large organisation and why it should never be a separate system from the way the business worksWhat it was like to build a management system from scratch during a carve-out, while simultaneously deploying a full S/4HANA stack and keeping the business running without interruptionWhy S/4HANA does not tolerate ambiguity and how that forces the process clarity most organisations have been avoidingHow governance becomes a stabilising force rather than a bureaucracy when it is designed well and owned at the right levelThe challenge of managing global standardisation against local variation across markets that have always done things their own wayWhy process improvement initiatives lose momentum and what it takes to keep them connected to the business rather than becoming a documentation exerciseWhy AI will not replace process thinking but will expose every organisation that has not got its governance and ownership rightIf you are responsible for process, quality, transformation or systems in a large organisation, this episode will resonate.Host: Sam Lewis, Director at bpmd Guest: Hana Prooij, Business Process Management and Transformation Leader