EPISODE · Jun 29, 2026 · 11 MIN
IKEA Automated 47% of Its Calls — and Didn't Fire Anyone
from Commander in Brief · host Stuart Leo
IKEA's chatbot resolved 47% of contacts. Instead of layoffs, it retrained 8,500 staff into design advisors — a lesson in leading people, not managing them.
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IKEA Automated 47% of Its Calls — and Didn't Fire Anyone
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