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EPISODE · Jun 11, 2021 · 8 MIN

Il modello ServQual

from Il podcast di Consulente.pro · host Gioia Audrey Camillo

Che brutto quando le nostre aspettative non vengono soddisfatte... Ancora più brutto è se le aspettative sono quelle dei nostri clienti rispetto al nostro servizio. Come misurare la soddisfazione delle aspettative? Con il modello ServQual!

Episode metadata supplied by the publisher feed · Published Jun 11, 2021

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Il modello ServQual

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