Ilanit Bard (Soigné Hospitality) - industry problems

Today on Dirty Linen, hospitality consultant Ilanit Bard talks about the industry problems that inspired her to launch Soigné during the pandemic. Her young business goes into restaurants to assist them with operations, profitability and culture. We discuss service and why the customer isn't always right, toxic masculinity, creativity, business identity and food media, including a free and frank discussion about the merits or otherwise of restaurant hats and scores. https://www.soignehospitality.com The Customer Is Not Always Right https://www.foodandwine.com/fwpro/customer-is-not-always-right Antifragile: https://www.theguardian.com/books/2012/nov/21/antifragile-how-to-live-nassim-nicholas-taleb-review Follow Dirty Linen on Instagram https://www.instagram.com/deepintheweedspodcast/?hl=en Follow Dani https://www.instagram.com/danivalent Follow Deep In The Weeds on Instagram https://www.instagram.com/deepintheweedspodcast/?hl=en Follow Rob Locke (Executive Producer) https://www.instagram.com/foodwinedine/ Follow Huck (Executive Producer) https://www.instagram.com/huckstergram/