ILTACON 2015 Recap: Technology Support Professional of the Year Nominee Interviews - Chris Southern

Description: Join us for this series of podcasts as we interview the "short-list" nominees for and the winner of ILTA's Technology Support Professional of the Year award, presented at ILTACON 2015. In this session, we are pleased to have with us nominee Chris Southern from WilmerHale. ILTA's Distinguished Peer Awards program recognizes ILTA peers who have delivered great business value and transformational impact through their innovations and implementations or have been champions in specific areas of focus for their organizations. Individual awards focus on individual ILTA law firm and law department members who demonstrate exceptional accomplishments and leadership within their organizations. The Technology Support Professional of the Year award recognizes an individual who has demonstrated superior service in providing attorney and staff support in roles that require specific technical proficiencies focused on training and support, technical or engineering disciplines, or any role that creates high touch-points for the actual implementation and support of the technology within their organization. Speakers: Pamela Hart manages Hunton & Williams's technology training and staff professional development programs across global locations. With over 15 years of experience educating lawyers and legal staff on the effective use of technology, she has initiated several successful programs such as IT coaching, skills assessment and online learning, resulting in dramatically improved legal team collaboration and client service. Pamela was the recipient of ILTA's Technology Support Professional of the Year award in 2014. Chris Southern is the Manager, Portal Services at WilmerHale.