EPISODE · Nov 10, 2023 · 53 MIN
Immad Akhund, Fred Reichheld, Waaris Hundal | Office Hours #275
from Office Hours with David Meltzer
Immad AkhundImmad Akhund was born in Pakistan and moved to/was educated in the UK before coming to Silicon Valley. He founded/sold several companies, and in doing so realized how onerous traditional banks were for entrepreneurs who had to go to a branch in person, fill out paperwork, do backflips to initiate a wire transfer etc. Mercury Bank is “Banking built for startups”, which allows them to scale with real bank accounts, custom made tools, & Mercury’s investor network. It has been a runaway success, already valued at $1.6B and most recently raised a $120M Series B round led by Coatue, with participation from Andreessen Horowitz, CRV, and Sapphire Ventures.Fred ReichheldHe is the creator of the Net Promoter® system of management, the founder of Bain & Company's Loyalty practice, and the author of five books including the New York Times bestseller The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. His Net Promoter System creates a culture focused on earning the passionate loyalty of customers while inspiring the energy, enthusiasm and creativity of employees to accelerate profitable, sustainable organic growth. He’s a frequent speaker at major business forums & his work on customer loyalty has been widely covered, w/ the Economist calling him the “high priest of loyalty”Waaris HundalAs a student, he and his co-founders understood the importance of learning and feel that access to quality and free tutoring is crucial to widespread success. So, they created LocalTutor - an app that provides easy access to free tutoring in hopes of making an impact on everyone's learning, especially during these unprecedented times. Waaris is an ambitious high schooler who is determined to make it big. He is also an active day trader and a self-proclaimed “overall hustler.” His priorities right now are expanding his network, meeting new people, and gaining more insight into what it takes to succeed. His dream is to become the best CEO of his generation.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
What this episode covers
Immad AkhundImmad Akhund was born in Pakistan and moved to/was educated in the UK before coming to Silicon Valley. He founded/sold several companies, and in doing so realized how onerous traditional banks were for entrepreneurs who had to go to a branch in person, fill out paperwork, do backflips to initiate a wire transfer etc. Mercury Bank is “Banking built for startups”, which allows them to scale with real bank accounts, custom made tools, & Mercury’s investor network. It has been a runaway success, already valued at $1.6B and most recently raised a $120M Series B round led by Coatue, with participation from Andreessen Horowitz, CRV, and Sapphire Ventures.Fred ReichheldHe is the creator of the Net Promoter® system of management, the founder of Bain & Company's Loyalty practice, and the author of five books including the New York Times bestseller The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. His Net Promoter System creates a culture focused on earning the passionate loyalty of customers while inspiring the energy, enthusiasm and creativity of employees to accelerate profitable, sustainable organic growth. He’s a frequent speaker at major business forums & his work on customer loyalty has been widely covered, w/ the Economist calling him the “high priest of loyalty”Waaris HundalAs a student, he and his co-founders understood the importance of learning and feel that access to quality and free tutoring is crucial to widespread success. So, they created LocalTutor - an app that provides easy access to free tutoring in hopes of making an impact on everyone's learning, especially during these unprecedented times. Waaris is an ambitious high schooler who is determined to make it big. He is also an active day trader and a self-proclaimed “overall hustler.” His priorities right now are expanding his network, meeting new people, and gaining more insight into what it takes to succeed. His dream is to become the best CEO of his generation. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Immad Akhund, Fred Reichheld, Waaris Hundal | Office Hours #275
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