Implement AI in Customer Service Without Losing the Human Touch with Ty Givens

from Fast Leader Show | Customer Experience Leadership

AI in customer service only works when humans set the infrastructure up first. Ty Givens, founder and CEO of the CX Collective, shows why a messy knowledge base turns AI into scaled chaos, and what leaders must fix before they cut staff.

Episode metadata supplied by the publisher feed · Published Aug 19, 2026

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Implement AI in Customer Service Without Losing the Human Touch with Ty Givens

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This episode is 34 minutes long.

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This episode was published on August 19, 2026.

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