Implementing Problem Management

Many organizations struggle with implementing Problem Management. In reality, Problem Management should be one of the easier processes to implement. Unfortunately, some organizations still confuse Incident and Problem Management; often, they only implement Problem Management when reacting to a Major Incident and someone high enough in the organization has yelled loud enough. Incident Management data is important to Problem Management, but often the Service Desk / Help Desk has a feel for what types of incidents recur on an ongoing basis. This PinkCast will discuss the following: Challenges around implementing Problem Management. Quick Wins when implementing Problem Management. Value and benefits of Problem Management. How Problem Management is crucial to turning a vicious cycle into a value cycle