Importance Of Customer Care

In the latest episode of the Business & Beyond Podcast presented by BBB Serving Western Virginia, President and CEO Julie Wheeler is joined once again by Samuel Oakey III, President of Oakey's Funeral Service & Crematory, for a thoughtful conversation on compassion, trust, and service. Sammy shares how Oakey’s works to provide uncompromised customer care for families navigating some of the hardest days of their lives. From hiring the right people to investing in training, education, and professionalism, this episode highlights the importance of empathy and consistency in building trust within the community. This conversation goes beyond business and offers a meaningful look at what it takes to serve others with dignity, compassion, and integrity when it matters most. Watch, listen, or download the full episode now and hear how one local business continues to set the standard for care in our region. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Business & Beyond is a multimedia brand owned by Better Business Bureau Serving Western Virginia (“BBB Western Virginia”). This podcast is for general information and educational purposes only and should not be considered professional, legal, financial, or business advice. Always consult qualified professionals for guidance. The views expressed by guests are their own and do not reflect those of their employers, partners, or BBB Western Virginia. Guest appearances do not imply endorsement, and the podcast is not responsible for statements made by guests. Experiences shared are personal and may not reflect typical results. Any external websites or resources mentioned are provided for convenience, and we are not responsible for their content.