Importance of Customer Service - Smart Inspiration

What this episode covers

Customer service atau CS adalah sebuah layanan yang ditawarkan dari perusahaan untuk para customer, baik sebelum atau sesudah membeli produk atau jasa. Tujuan CS adalah memberikan kenyamanan sehingga pengalaman mereka bertransaksi menjadi lebih baik dan berharap memenuhi ekspektasi mereka. Menawarkan customer service yang baik ternyata masih menjadi salah satu faktor utama dalam kemajuan sebuah bisnis. Bentuk dari CS pun semakin beragam seiring berkembanganya zaman.Apa saja yang perlu diperhatikan para Customer Service menghadapi perubahan tersebut? Simak penjelasan dari James Gwee selaku Indonesia's Favourite Trainer berikut. -- Instagram: https://www.instagram.com/smartfm959 Facebook: http://www.facebook.com/radiosmartfm Twitter: https://www.twitter.com/radiosmartfm TikTok: https://www.tiktok.com/@radiosmartfm959 Saran dan kolaborasi: [email protected]

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Frequently Asked Questions

How long is this episode of Smart Inspiration?

This episode is 14 minutes long.

When was this Smart Inspiration episode published?

This episode was published on April 4, 2023.

What is this episode about?

Customer service atau CS adalah sebuah layanan yang ditawarkan dari perusahaan untuk para customer, baik sebelum atau sesudah membeli produk atau jasa. Tujuan CS adalah memberikan kenyamanan sehingga pengalaman mereka bertransaksi menjadi lebih baik...

Can I download this Smart Inspiration episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.