Improve Customer Experience by Eliminating Customer Focus Boundaries
from Improving Customer Experience Hosted by Lynn Hunsaker
'Customer-focus is important for certain job roles, but for other roles, we rely on our own wisdom.’ This is poisonous thinking when some parts of your company are excused from customer-focus. From the blog Customer Experience Optimization: (2:47)
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This episode is 2 minutes long.
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This episode was published on July 9, 2010.
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