Improve Customer Experience by Eliminating Customer Focus Boundaries

from Improving Customer Experience · host Lynn Hunsaker

'Customer-focus is important for certain job roles, but for other roles, we rely on our own wisdom.’ This is poisonous thinking when some parts of your company are excused from customer-focus. From the blog Customer Experience Optimization: (2:47)

Episode metadata supplied by the publisher feed · Published Jul 9, 2010

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Improve Customer Experience by Eliminating Customer Focus Boundaries

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