Improve your business one slice of toast at a time: EBL2026 Live Session with Dave Stubberfield

At Elite Business Live 2026, Dave Stubberfield, CX and Continuous Improvement Consultant at Carter Consultancy, explored one of the most overlooked truths in business: small decisions create big outcomes. Using two unexpected teaching tools, a pig and a slice of toast, Dave demonstrated how organisations often fall into the trap of making assumptions, creating inefficient processes, and relying on disconnected systems that frustrate both employees and customers. In this insightful session, Dave explains: ✅ Why understanding customer requirements is critical ✅ How poor processes become embedded over time ✅ The connection between employee experience and customer experience ✅ Why technology amplifies behaviour rather than fixes problems ✅ The leadership balance between support and micromanagement ✅ How small, continuous improvements can drive significant business growth From customer loyalty and process improvement to leadership and workplace culture, this session is packed with practical lessons that businesses of any size can apply immediately. Watch now to discover why improving your business might start with something as simple as a slice of toast. 🍞 #EliteBusinessLive #CustomerExperience #BusinessImprovement #Leadership #ContinuousImprovement #CX #EmployeeExperience #BusinessGrowth #CustomerService #processimprovement  https://bit.ly/m/elitebusiness