EPISODE · Mar 18, 2013 · 14 MIN
Improved customer touch point
from Resource Centre · host BFM Media
The company knew it was missing calls which came in outside of office hours, sometimes when the call center officer was on another line. But it couldn't respond to these missed calls when callers didn't leave any contact information. Then they implemented a solution. Stephen Liu, CEO of Ridpest Malaysia shared with us his solutions. See omnystudio.com/listener for privacy information.
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This episode was published on March 18, 2013.
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