EPISODE · May 18, 2022 · 23 MIN
Improving Client Retention, With Shaun Clark
from The Agency Profit Podcast · host Shaun Clark, Marcel Petitpas
Quick Links:The Agency Profitability Toolkit - Get the templates, formulas, and frameworks we've used with our consulting clients to help them double their profitability in under 60 days, absolutely free.For more information on our Agency Profitability Systems and Consulting, check out https://parakeeto.comLove the podcast? Leave us a review on the platform of your choice at this link.Want to see/read more about this episode? Then do make your way to parakeeto.com/blogGuest Links:https://www.gohighlevel.com/ https://gohighlevel.com/podcast https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4gAbout Shaun:Shaun Clark is a serial entrepreneur, multi-millionaire, and a co-founder and the CEO of HighLevel – the #1 white-label marketing platform for agencies. Serving more than 20,000 agency owners, HighLevel is the all-in-one sales and marketing platform that agencies and consultants can white-label and resell to customers. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
What this episode covers
This week, we’re delighted to have CEO of HighLevel – Shaun Clark – on hand to help us learn about a very important and often overlooked metric in retention, especially if you have recurring services. Points of Interest… Client Retention and the Metric of ‘Churn’ 1:17 The Two Types of Churn 3:43 Agency Benchmark for Churn in Terms of Client Retention 5:30 Retention & Churn as a Project-Based Shop 7:26 Communication of Value & Price Point 9:14 Closing the Gap Between Control & Visibility 11:49 Pricing & Client Retention 16:56
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Improving Client Retention, With Shaun Clark
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