Improving Customer Experience by Overcoming Ethnocentric Customercentricity

from Improving Customer Experience · host Lynn Hunsaker

How to keep outside-in focus and customer-centric motives for customer experience improvement. From the blog Customer Experience Optimization:. (4:07) - Sign-up for ClearAction Newsletter.

Episode metadata supplied by the publisher feed · Published Jan 6, 2009

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Improving Customer Experience by Overcoming Ethnocentric Customercentricity

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