Improving Customer Experience Management in a State Government Agency

from The Chief Customer Officer Human Duct Tape Show · host Jeanne Bliss - C Suite Advisor on Customer Experience & Business Growth | Chief Customer Officer Pioneer

How do you transform a bureaucracy that was generations in the making? In today's episode, I speak with Greg Derwart, Managing Director, Administration & Customer Experience at Maryland Department of Commerce. We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies. Get more information and show notes at customerbliss.com/cb109

Episode metadata supplied by the publisher feed · Published Jul 3, 2018

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Improving Customer Experience Management in a State Government Agency

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