Improving Customer Experience with John Keene

John Keene is the founder of Serviceminder and joins the show today to discuss applying technology to your workflows and why it’s more important for franchise systems than for any other kind of business. John also shares his thoughts how technology is beyond being “just for operations” but must be used for improving the customer experience and managing the brand experience. We’ll also discuss trends in the home service industry and applying technology to solve current challenges like staffing, inflation, and travel costs. Social Geek Radio is a proud supporter of the International Franchise Association's VetFran!